Global Information Technology Service Management (ITSM) Market Will Grow Steadily At A CAGR Of 7.78% During The Period 2016-2020

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ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an organization. These tools are provided through people, processes, and technologies. ITSM delivers end-to-end services using best practice models, instead of managing each IT component separately.

Technavios analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global information technology service management (ITSM) market for 2016-2020. To calculate the market size, the report considers the revenue generated from ITSM tools provided to companies physically, virtually, and over cloud environments.

The market is divided into the following segments based on geography:
Americas
APAC
EMEA

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Technavio's report, Global Information Technology Service Management (ITSM) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
BMC Software
CA Technologies
HP
BM

Other prominent vendors
Absolute Software
Axios Systems
Cherwell Software
Citrix Systems
Compuware
EasyVista
EMC Infra
Epicor Software
FrontRange Solutions
Fujitsu
HEAT Software
Hornbill
LANDesk Software
ManageEngine
Microsoft
OMNINET
Oracle
SAManage
Serena Software
ServiceNow
Sunrise Software
SunView Software
Symantec
SysAid Technologies
TCS
TOPdesk
Vivantio
VMware
VMware

Market driver
Need to reduce IT costs while gaining flexibility
For a full, detailed list, view our report

Market challenge
Lack of quality standards in SLAs
For a full, detailed list, view our report

Market trend
Increased adoption of third platform
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

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